Contact Support & Share Logs

If you've tried the troubleshooting steps in our guides and still need help, our support team is here for you.

Table of Contents

• Before Contacting Support
• How to Access Your Logs
  • Option 1: From the App
  • Option 2: Manual Path (if app won't open)
  • Log Files
• Contact Support

Before Contacting Support

Try these common fixes first:

1. Restart the app - Fully quit from the system tray (right-click tray icon → Quit), then reopen
2. Check your internet connection - The app needs internet to sync with your email provider
3. Re-authenticate your email - Go to Manage Accounts → select account → click Re-authenticate
4. Check your printer - Make sure it's turned on, connected, and has paper

How to Access Your Logs

Logs help our support team diagnose issues quickly. Here's how to find them:

Option 1: From the App

1. Click the info icon (ⓘ) in the bottom-left corner of the sidebar
2. In the tooltip that appears, click Open logs folder

Option 2: Manual Path (if app won't open)

Windows:

1. Press Win + R to open the Run dialog
2. Paste this path and press Enter:

   %APPDATA%\AutoPrintEmail\logs
   

   %APPDATA%\AutoPrintEmail\logs
   

Mac:

1. Open Finder
2. Press Cmd + Shift + G to open "Go to Folder"
3. Paste this path and press Enter:

   ~/Library/Logs/AutoPrintEmail
   

   ~/Library/Logs/AutoPrintEmail
   

Log Files

You'll see files like:

• main.log - Current log file
• main.1.log, main.2.log, etc. - Previous log files

The most recent activity is in main.log.

Contact Support

Email us at support@autoprint.email with:

1. A description of the issue - What's happening? What did you expect to happen?
2. Steps to reproduce - What were you doing when the issue occurred?
3. Your log files attached - Attach main.log (and main.1.log if the issue happened earlier)

We typically respond within 24 hours on business days.

Tip: The more details you provide, the faster we can help!